Changes, cancellations and refunds

How to ask

Email hello@mvfare.com with your booking reference. We reply within one working day and handle the request with the airline. Please contact us before the flight departs: most tickets can't be changed or refunded after departure.

Refunds you always get in full

• We took your payment but couldn't issue your ticket.
• The airline cancelled your flight and you choose a refund instead of another flight.
• We made a mistake with your booking.

In these cases we refund everything you paid, including our service fee.

When you change or cancel

• Refundable fares: we refund the fare minus the airline's cancellation fee.
• Non-refundable fares: the fare can't be refunded, but government taxes on an unused ticket, such as the Maldives departure tax, can usually be claimed back.
• Changes: you pay the airline's change fee, if any, plus any difference in fare.
• Our service fee isn't refundable once tickets are issued, except in the cases above.

Domestic booking requests

You don't pay anything until we've checked seats with the airline and emailed you a link to pay. If you don't pay by the deadline in that email, the request simply lapses.

Fares booked with the seller

If you chose a fare marked “Booked with the seller”, you booked and paid on the airline's or travel site's own website. Changes and refunds for that booking are handled by the seller.

How you're refunded

We refund to the card you paid with, in the currency you paid in. We send the refund within 3 working days of receiving it from the airline (or at once when the refund is ours to make). Your bank may take up to 14 days to show it.

Not happy?

See our complaints process.