Complaints

1. Tell us

Email hello@mvfare.com or visit our office during office hours (Sunday to Thursday, 9:00 to 17:00 (Maldives time)). Include your booking reference, what happened and what you'd like us to do.

2. What we do

• We acknowledge your complaint within 2 working days.
• We send a full answer within 14 days. If we need longer, for example because we're waiting for the airline, we tell you why and when to expect it.

3. If you're still not satisfied

• About our service or prices: you can contact the Consumer Ombudsman, which enforces the Consumer Protection Act in the Maldives.
• About the flight itself (delays, cancellations, baggage, boarding): the airline is responsible. We'll help you contact them. You can also raise aviation matters with the Maldives Civil Aviation Authority.